Job Description:

 

 Maintains a consistent high level of knowledge regarding T&E products, services, and tools.

Understands and consistently demonstrates knowledge of specific T&E business processes

when performing all back office operations work

 Maintains a solid understanding of U.S. credit/financial principles along with knowledge of

U.S. criminal justice system/criminal background report and U.S. rental housing

system/housing report (eviction) concepts.

 Adheres to established processes and procedures when responding to support emails,

reviewing identity verification document, completing criminal and eviction recommendation

transactions, fulfilling consumer disclosure requests, and/or when researching and resolving

consumer disputes.

 Works with QA and team lead to improve individual performance based on feedback and

coaching to ensure high quality work product is delivered to T&E customers and consumers.

Performs other duties as assigned.

What you will bring:

 

 1-3 years of experience in an operations job role or customer care/support job role.

 Moderate skills in Microsoft applications

 Excellent verbal, written, and interpersonal communication skills.

 Must be self-motivated and a self-starter.

 Demonstrate attention to detail in all work completed.

 Proactively works to improve knowledge and adherence to company processes and

procedures.

 Collaborates well with others in a team-oriented work environment.

 Adapts well to change and can adjust priorities as needed.

 Displays time management skills to properly follow-up on in progress work, while

 balancing new work assigned through our operations work queues.